In some cases, you may also need to log out of Talkdesk, close the browser (all windows) and then reopen it. You must then refresh your browser by clicking Reload. to access your microphone”, and click Done. If you click on this icon you should see a pop-up window: This means Talkdesk doesn't have permission to access your microphone. If you select Block, you will see a red “X” over a microphone icon in the URL bar. Please take the following steps to ensure that your browser permissions are enabled properly: When you first log in to Talkdesk, you must click Allow in the above prompt, to make sure the microphone is allowed. We recommend Google Chrome for the best experience and call quality, as the WebRTC support is more mature than in Firefox, which is the second-best option. Make sure you have the latest version of Google Chrome, and that it is configured as the default browser. Making sure the browser is up to date, and properly configured, is key to an optimal Talkdesk use.
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